Families are complex and often the story isn’t as it seems. St Vincent de Paul said make it practice to judge people in most favorable light at all times.
This is hard you do develop pre conceived ideas. Yesterday I commented that those living in temporary accommodation have a responsibility to look after their accommodation. Of course that does not always happen which is upsetting, but you have to consider the problems that person may have which has affected their action for example drink, drugs, lashing out in response to abuse etc….